Returns & refunds
Return window
Return window: [Add return window]
Eligibility
For hygiene reasons, some cosmetic products may only be returned unopened and unused. Eligibility per product category: [Add your rules for opened vs. unopened items.]
How to start a return
Email info@nettlehealth.sbs with your order number and the items you'd like to return, and we'll send return instructions.
Refunds
Approved refunds are issued to the original payment method. Processing time: [Add refund processing time.] Return shipping costs: [State who pays return shipping.]
Damaged or incorrect items
Contact us with photos and your order number and we'll arrange a replacement or refund.
Returns address
NETTLE HEALTH LLC · 5900 Balcones Drive, Suite 100 · Austin, TX 78731 · USA — please request instructions before sending anything back.
Editable placeholder: Confirm the return window, restocking rules and who pays return shipping before publishing. This policy should be reviewed for your actual operations and jurisdictions.